FREQUENTLY ASKED QUESTIONS
Q: When will I get my order?
A: All orders are processed within 1-3 business days, and are shipped immediately after. Delivery varies based on your distance from our store (Tampa, FL 33606), but is usually 3-5 business days. International orders can take over 7days - 3 weeks to be delivered, so thank you for your patience.
Q: What forms of payment do you accept?
A: We gladly accept Visa, MasterCard. DiscoverCard & American Express.
Q: What if I accidentally list an incorrect address as my shipping address?
A: Please email or call customer service immediately (813-253-8880) with “WRONG SHIPPING ADDRESS” as the subject. In the body of your email, please include your name and your “Order Number”.
Q: I want to order something, but it’s out of stock! When will you get more products in?
A: Check back for updated stock as we are constantly updating the store!
Q: My card was declined but I still was charged?
A: The charge is a pending transaction and will fall off within 2-3 business days. Your Credit card company or bank will hold these funds for your own safety.
Q: Why do I have multiple transactions on my bank statement?
A: Multiple transactions usually show on your card because the credit card was declined because of wrong information entered like address, security codes, etc. If you get a confirmation order from our store via email, you got a successful transaction. All other transactions will fall off your back account in about 3 business days.